Industry Use Cases

Use Case：Customized Ski Travel Requirement Collection

Customer Challenge：Ski travel involves highly specific and personalized requirements, requiring travelers to provide multiple types of information before itinerary planning can begin. When requirements are collected through conventional consultation methods, customer service representatives must confirm and organize each item individually, increasing the time spent on back-and-forth communication and data consolidation. This also makes it more difficult for service teams to quickly obtain a complete understanding of each traveler’s needs.

Technology Solution：Developed a customized requirement form specifically for ski travel scenarios to collect traveler needs in a structured format. Travelers can provide the required information item by item through a guided form, while all submitted requirements are consolidated into a centralized format that serves as the foundation for subsequent customer service and customized travel planning processes.

Quantified Outcomes：

• • Standardized Requirement Collection: Established a dedicated requirement form for ski travel scenarios, creating a consistent process for collecting traveler information.

• • Reduced Customer Service Effort: Collects key requirements in a single process, reducing repetitive questions and confirmation efforts by customer service teams.

• • More Efficient Requirement Organization: Structures and consolidates traveler information, enabling service teams to quickly understand key requirements.

• • Streamlined Service Processes: Provides a complete set of structured requirements that can be directly used as the basis for subsequent customized travel services and customer communication.