SI & Custom Development

System Integration & Custom Development

From requirements gathering to go-live, Riversoft delivers end-to-end integration and development services

Driving digital transformation and higher IT performance

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System integration and custom development services preview

Riversoft brings hands-on system integration and custom development experience across industries, serving clients in healthcare and pharmaceuticals, travel, government agencies and enterprises of every kind.
We cover the full delivery cycle — requirements gathering, system planning, custom development, third-party integration and post-launch operations —
and we continuously adopt AI technologies to help clients build a solid digital foundation in a fast-changing business environment.

Service Overview

System Planning & Consulting

Practical system architecture planning and technology selection advice, based on your current environment and business goals.

Website & Platform Development

From corporate sites and e-commerce platforms to enterprise information portals — complete build and integration services.

Enterprise System Integration

Connect internal systems such as ERP, CRM and HIS to eliminate data silos and establish a consistent flow of information.

API Integration Development

API connections to third-party platforms and business partners, keeping cross-system data exchange stable and reliable.

AI Adoption

Embed AI capabilities into existing business processes with technologies such as RAG, Agent and IDP.

Cloud & On-Premises Deployment

Support for public cloud, private cloud and on-premises environments, including selection advice and compliant deployment architecture.

Operations & Technical Support

Ongoing monitoring, maintenance and technical upgrades after go-live, keeping systems running reliably over the long term.

Project Experience

Healthcare & Pharmaceuticals

Helping healthcare and pharmaceutical companies build secure, compliant digital service platforms that unify data across systems and enforce regulatory and access controls.

Typical Projects

  • HCP Portal (healthcare professional portal)
  • Healthcare membership platforms
  • Drug information lookup systems
  • AI Q&A chatbots
  • LINE OA integration platforms
  • CRM integration

Key Capabilities

  • Identity verification and tiered membership management
  • Medical content search and knowledge base integration
  • Multi-system data integration and synchronization
  • Regulatory compliance and role-based access control

Government & Public Services

Supporting government agencies and public-sector bodies in delivering information systems with multilingual interfaces, real-time data integration and accessible service experiences.

Typical Projects

  • Tourism website development
  • Disaster prevention information platforms
  • Travel information platforms

Key Capabilities

  • Multilingual front-end services
  • Real-time information aggregation and display
  • AI Q&A and guided services
  • CMS back-office management

Sample

Supporting government agencies and public-sector bodies in delivering information systems with multilingual interfaces, real-time data integration and accessible service experiences.

Typical Projects

  • Tourism website development
  • Disaster prevention information platforms
  • Travel information platforms

Key Capabilities

  • Multilingual front-end services
  • Real-time information aggregation and display
  • AI Q&A and guided services
  • CMS back-office management

How We Run an SI Project

Every project follows the same standardized process from kickoff to delivery, so quality stays under control, progress stays transparent and results are verifiable.

Requirements gathering illustration
1

Requirements Gathering

Develop an in-depth understanding of your needs, current processes and system objectives.

Deliverables
Interview notes, preliminary requirements list

Assessment and planning illustration
2

Assessment & Planning

Evaluate technical feasibility, system scope and resource allocation.

Deliverables
Solution proposal, system architecture plan, schedule and cost estimate

Proposal and sign-off illustration
3

Proposal & Sign-Off

Confirm requirement details and the project execution approach with the client.

Deliverables
Proposal presentation, project specification, project plan

System development illustration
4

System Development

Build the system and develop features to specification, with demos at each milestone.

Deliverables
Development builds, milestone demonstrations

Testing and acceptance illustration
5

Testing & Acceptance

Functional testing, integration testing and user acceptance sign-off.

Deliverables
Test reports, acceptance documents

Go-live and operations illustration
6

Go-Live & Operations

The system goes into production, backed by user training and long-term technical support.

Deliverables
User manuals, training sessions, maintenance services

Why Riversoft

Deep Cross-Industry Experience

Years of work in healthcare, travel, government and general enterprise settings, with a clear grasp of each sector's integration challenges and compliance requirements.

Product and Project Delivery

Dual strength in standardized product development and custom project delivery, allowing us to respond to client needs quickly.

AI and Integration Expertise

We connect AI technologies such as Agent, RAG and IDP with core enterprise systems to accelerate business automation.

A Long-Term Operations Partner

We do more than build: one-stop service from go-live through long-term operations lightens your maintenance load.