Optimus QA
The next step for travel customer service:
why your website and LINE
deserve a 24/7 AI answering agent?
Travel business is won in the moment a customer feels the urge to book. The trouble is that the moment tends to arrive late at night, at the weekend, or in the flood of messages before a long holiday — exactly when your team has clocked off, or is worn out answering the same question for the hundredth time.
Book a demo
Instead of hiring one more agent,
bring in an AI that has read everything you know
More and more travel brands now keep an AI that knows every itinerary and every rule on duty 24/7, on their website and on LINE at the same time. Using Riversoft's OQA (Optimus QA) as the example, here is how it works, how it is set up, and what it actually does for a travel business.
The hard part of travel support
was never the answer — it is the timing
Support pressure in travel has three characteristics most industries never face.
Extreme peaks ｜ Message volume doubles overnight
Repetitive questions ｜ Eight in ten have been asked a hundred times
Prime time is after hours ｜ Customers plan trips in bed
An AI agent that has read every document you have
OQA is an online Q&A system that lets you build an AI support agent answering from your own content — no coding required.
- Upload itineraries, FAQs, refund and change policies, visa notes (PDF, DOC, DOCX, TXT and CSV supported)
- The AI answers from that content and nothing else, so every sentence is traceable to a source
- No invented answers, no vague deflection — customers get an answer to the question they asked
It does not just answer — it moves the sale forward
OQA ships with modules built for travel. Tick a box to turn one on.
Itinerary & product recommendations
Price estimates
Flights, transport & weather
Live web search
One AI,
covering your website and LINE at once
Travellers in Taiwan split into two camps — some browse the official website, others only ever message you on LINE. OQA puts the same AI agent on both channels, so it is wherever your customer is.
- The first thing to settle before rollout: where do your customers mainly come from?
- Turning on both channels catches every enquiry, from site traffic and LINE followers alike
From build to launch in four steps
Setting up OQA is a guided wizard that walks you through every step. No engineer needed.
Choose a scenario
Upload documents
Customise the look
Set up integration
Proof, in numbers, that it is making you money
The biggest worry with AI support is installing it and never knowing whether it works. The OQA dashboard lays the results out for you.