Riversoft
Industry Use Cases

Industry Use Cases

We put Ontology-based knowledge systems and neuro-symbolic reasoning into practice. By bridging business data and AI models, we optimize the core capabilities of framework engineering. Our work spans smart travel, pharmaceuticals, disaster prevention, and education. Backed by investments including the National Development Fund, we deliver advanced on-premises solutions that drive intelligent upgrades for enterprises worldwide.

Riversoft
24/7 AI Travel Consultation to Extend Customer Service Availability
Travel & Tourism

24/7 AI Travel Consultation to Extend Customer Service Availability

Oct 1, 2026

Use Case：AI Travel Product Consultation & Recommendation

 

Customer Challenge：Travelers often need detailed information about itineraries, product differences, and travel-related questions when selecting a travel product. Customer service teams must repeatedly handle a large volume of inquiries involving product descriptions, comparisons, and general travel information. Limited by human service hours, travelers may also have difficulty receiving timely assistance outside business hours, increasing the workload on customer service teams.

 

Technology Solution：Implemented an AI-powered text-based customer service solution to provide 24/7 travel product consultation. The AI recommends and compares travel products based on travelers’ needs, answers travel-related questions, and helps users access relevant information more efficiently. This automates part of the routine consultation process previously handled by human customer service representatives.

 

Quantified Outcomes：

  • • 24/7 AI Customer Service: Overcomes the limitations of human service hours by providing round-the-clock responses to traveler inquiries.

  • • Reduced Customer Service Workload: Handles repetitive inquiries related to product descriptions, comparisons, and general travel questions.

  • • More Efficient Product Selection: Helps travelers quickly understand differences between products, reducing the time required for information gathering and comparison.

  • • Extended Service Availability: Enables travelers to access timely travel information and product consultation even outside regular customer service hours.