提供模擬真人口吻的對談服務。並且可以整合公司現有CRM,摘要客戶問題給後端真人客服接手。
![即問即訂,讓對話式銷售輕鬆實現 提供真人口吻對話服務,實現有溫度的智能客服](media/pic/OptimusQA/optimusqa-homepic.png)
![即問即訂,讓對話式銷售輕鬆實現 提供真人口吻對話服務,實現有溫度的智能客服](media/pic/OptimusQA/optimusqa-homepic.gif)
![即問即訂,讓對話式銷售輕鬆實現 提供真人口吻對話服務,實現有溫度的智能客服](media/pic/OptimusQA/optimusqa-homepic-ph.png)
OptimusQA.
Feature
How it works.
運作模式
![運作模式](media/pic/OptimusQA/OptimusQA-pic-operation.gif)
![運作模式](media/pic/OptimusQA/OptimusQA-pic-operation.png)
![運作模式](media/pic/OptimusQA/OptimusQA-pic-operation-ph.jpg)
![](media/pic/OptimusQA/decorate-01.png)
![](media/pic/OptimusQA/decorate-01.png)
![](media/pic/OptimusQA/decorate-01.png)
實際操作
![](media/pic/OptimusQA/actual-operation-Prepare.png)
![](media/pic/OptimusQA/actual-operation-Upload.png)
![](media/pic/OptimusQA/actual-operation-Enjoy.png)
![實際操作](media/pic/OptimusQA/OptimusQA-pic-actual-operation.png)
![實際操作](media/pic/OptimusQA/OptimusQA-pic-actual-operation-ph.jpg)
![](media/pic/OptimusQA/decorate-01.png)
![](media/pic/OptimusQA/decorate-01.png)
OptimusQA 智能客服.
真人客服更專注服務於高價值客戶.
賦予對話機器人更接近人類的理解能力與用戶體驗,若遇到更複雜或客製化的需求,則透過智能分流給真人協助。
![OptimusQA 智能客服](media/pic/OptimusQA/OptimusQA-pic-intelligent-cs.gif)
![OptimusQA 智能客服](media/pic/OptimusQA/OptimusQA-pic-intelligent-cs.png)
![OptimusQA 智能客服](media/pic/OptimusQA/OptimusQA-pic-intelligent-cs-ph.jpg)
![](media/pic/OptimusQA/decorate-01.png)
![](media/pic/OptimusQA/decorate-01.png)
OptimusQA 產品諮詢 + 銷售引導.
真整合推薦引擎,不只問答
還能提供預訂票券、行程服務.
蒐集互動的問答訊息,並定義相關字詞與產品的關聯性,使用戶不僅透過 OptimusQA 解決服務疑問,而更進階達到銷售產品的推薦。
![OptimusQA 產品諮詢 + 銷售引導](media/pic/OptimusQA/OptimusQA-pic-product-consultation.gif)
![OptimusQA 產品諮詢 + 銷售引導](media/pic/OptimusQA/OptimusQA-pic-product-consultation.png)
![OptimusQA 產品諮詢 + 銷售引導](media/pic/OptimusQA/OptimusQA-pic-product-consultation-ph.jpg)
![](media/pic/OptimusQA/decorate-01.png)
![](media/pic/OptimusQA/decorate-01.png)
![](media/pic/OptimusQA/decorate-01.png)
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